Sports / Slots
bossbet is clear about the data we hold on your account and how we use it. This policy sets out exactly what information we gather when you access the platform, how it is stored, and the choices available to you — subject to your local law and eligible regions.
When you create an account with us, we collect the details you provide during registration — your name, contact information and any verification documents required to confirm your identity. We also record activity linked to your account wallet, including deposits made through Rocket or Upay, so that your transaction history is accurate and retrievable from your account dashboard at any time. Technical data — such as your device type, browser session identifiers and IP address — is gathered automatically when you access the platform. We use this to maintain session continuity so your progress carries across mobile and desktop without interruption. We do not sell your personal data to third parties. Data shared with payment processors like Rocket and Upay is limited to what is necessary to complete the transaction you initiated. We retain account data for the period required by the applicable jurisdiction and our internal retention schedule. Where local law governs how we store or process your information, those requirements take precedence. If you have questions about specific data points held on your account, the support routes listed on this page are the right place to start.
This policy applies to data collected directly through the bossbet platform — your account, wallet activity and browser sessions. It does not extend to third-party services you may reach through links on our site, and it does not override requirements set by local law in your region.
Data collected during login, registration and identity verification falls fully within this policy. This includes your email, contact details and any documents submitted to confirm your account. We hold this only as long as your account remains active or as required by applicable rules.
Deposit and withdrawal records linked to Rocket or Upay are covered here. We pass only the information necessary to complete a transfer to the relevant payment processor. Your full transaction log is visible inside the account dashboard whenever you need it.
Browsing behaviour on the platform — pages visited, games opened, session duration — is captured through standard technical logs. This helps us keep your session stable across devices. This data is not tied to marketing profiling beyond what our cookie notice discloses.
Links that take you away from bossbet lead to services with their own privacy terms. We do not govern how those services handle your data. Check the relevant third-party policy before sharing any personal details outside our platform.
You have concrete choices about the data we hold. Reviewing your account details is straightforward — log in and open the account settings page where your registered name, contact information and linked payment methods are displayed. If any detail is incorrect, you can update it directly there or raise a correction request through our support channel. Requesting a copy of the data associated with your account is handled through the same support route; describe what you need and our team will confirm what is available under applicable rules. Where you want data removed — for example, after closing your account — eligibility depends on legal retention obligations in your region. We will explain what can and cannot be deleted given those requirements. Every request is handled in the order it is received; we do not triage by account size or payment method.
Log in and open account settings to see the personal details, contact information and wallet records we hold. Everything visible there is current.
If your registered name, phone number or email is wrong, update it in settings or contact support with the correct information and your account identifier.
Ask support for a summary of data held on your account. We will confirm what is available and any limitations set by jurisdiction-specific rules.
Account closure requests are handled by support. Data removal after closure depends on legal retention periods applicable in your region — we will explain the specifics when you write in.
If you have a question about data held on your account, a correction to request, or a concern about how your information is being used, the routes below are the published contact paths. We do not operate an unmonitored inbox — each message goes to the team that handles account and data queries.
Open the chat widget on the bossbet site to reach the support team directly. Use this route for urgent account or data queries that need a prompt response.
Send your privacy-related question to the support email address listed in the site's contact section. Include your account identifier so the right record can be located quickly.
The help centre accessible from your signed-in account dashboard covers common data and privacy questions with step-by-step guidance you can follow without contacting support.
Our data handling is built around the principle that you should always know what we hold and why. Cookies are used to keep your session intact as you move between the lobby and your account wallet — the cookie notice explains each category and how to adjust them. Account security relies on credential verification at login; if you notice any unexpected access, contact support immediately through the routes listed on this page.
We use session cookies to maintain your login state across mobile and desktop. Preference and analytics cookies are described in the cookie notice. You can adjust non-essential cookies through the settings shown in that notice at any time.
Access to your account is protected by the credentials you set at registration. We do not store payment PINs for Rocket or Upay on our side — those stay with the respective payment processor. Report any suspicious activity to support straight away.
We keep account data for the period required by the rules applicable in your region. When that period ends and no legal hold applies, data is removed from active systems. You can ask support for the retention schedule relevant to your account.
To update, correct or request removal of data, use the live chat or email route listed in the contact section of this policy. State your account identifier and the specific data point in question so we can locate the right record.
The questions below cover what members most often ask about data handling, account records and their rights under this policy.
We collect your name, contact details and any verification information you submit during registration. Technical data — device type and session identifiers — is captured automatically when you log in. This is used to keep your account and session working correctly, not for unrelated marketing.
We record that a transaction was made and its outcome for your account history, but we do not store your Rocket or Upay PIN or full payment credentials. Those details are handled directly by the respective payment processor and do not pass through our storage.
Log in and open account settings — your registered details, contact information and transaction records are visible there. For a fuller summary of data we hold beyond what the dashboard shows, contact support by live chat or email and provide your account identifier.
Yes, once your account is closed you can request data removal through support. What can be deleted depends on legal retention obligations in your region. Our support team will explain the specifics when you raise the request, so eligibility is confirmed before any action is taken.
We share data only where it is necessary — for example, passing the minimum required details to Rocket or Upay to complete a transaction you initiated. We do not sell personal data. Third-party links on the site lead to services with their own policies, which we do not govern.
Use the live chat or support email route listed in the contact section of this policy. Describe the specific concern and include your account identifier. Access and eligibility for certain remedies depend on local law and the eligible region your account is registered under.